LuzCommerce (“LuzCommerce”) complies with the Data Privacy Act of 2012 and is committed to safeguarding your privacy and ensuring that you continue to trust LuzCommerce with your personal information. When you interact with us, you may share personal information with us which allows identification of you as an individual (e.g. name, email, address, telephone number). This is known as “personal information”.
This notice (“Privacy Notice”) sets out:
This Privacy Notice applies to the personal information that we collect about you for the purposes of providing you with our products and services we offer.
By using LuzCommerce Sites or by giving us your personal information, you accept the practices described in this Privacy Notice. If you do not agree to this Privacy Notice, please do not use LuzCommerce Sites or give us any personal information.
LuzCommerce reserves the right to make changes to this Privacy Notice at any time. We encourage you to regularly review this Privacy Notice to make sure you are aware of any changes and how your personal information may be used.
LuzCommerce may collect personal information about you from a variety of sources, including through:
Online and electronic interactions with us, including via LuzCommerce website or through LuzCommerce branded pages or applications on third-party social networks (e.g. Facebook, Twitter, etc.)
Your interaction with online targeted content (such as advertisements) that LuzCommerce to you via third party websites or applications.
This is information that you provide to us with your consent for a specified purpose, including:
Personal contact information, including any information allowing LuzCommerce to contact you in person (e.g. name, home or (e)mail address, and phone number);
Demographic information, including date of birth, age, gender, location (e.g. zip code, city and state and geo-location), favorite products, hobbies, interests, and household or lifestyle information;
Payment information, including to make purchases (e.g. credit card number, expiration date, billing address);
Account login information, including any information that is required for you to establish a user account with LuzCommerce (e.g. login ID/email, user name, password and security question/answer); and
Feedback, including information that you share with LuzCommerce about your experience in using LuzCommerce services (e.g. your comments and suggestions, testimonials and other feedback related to LuzCommerce service)
We may collect information about you from other legitimate sources for the purpose of providing you with our services. Such sources include third-party information aggregators, LuzCommerce promotional partners, public sources and third party social networking sites with whom you have given consent for the disclosure of information relating to you and where otherwise lawfully permitted. Such information may include:
LuzCommerce collects and uses personal information only as necessary for the purposes for which it was obtained. LuzCommerce may use your personal information for some or all of the following purposes:
If you use these features, LuzCommerce may have the ability to obtain certain personal information about you from your social networking information. You can learn more about how these features work, and the profile information LuzCommerce may obtain about you, by visiting the website of the relevant third party social network.
We may use your personal information for other specific business purposes, including to maintain the day-to-day operation and security of LuzCommerce website, to conduct demographic studies or audits, and to contact you for consumer research.
Other specific purposes.
LuzCommerce does not share your personal information with any third party that intends to use it for direct marketing purposes unless you have provided specific consent in relation to this.
LuzCommerce may share your personal information with third parties for other purposes, but only in the following circumstances:
LuzCommerce may share your personal information with its affiliates or related companies for internal business purposes, including for customer support, marketing, and technical operations.
LuzCommerce may engage service providers, agents or contractors to provide services on its behalf. These third parties may come to access or otherwise process your personal information in the course of providing these services.
LuzCommerce requires such third parties, to comply with all relevant information protection laws and security requirements in relation to your personal information, usually by way of a written agreement.
LuzCommerce may run a joint or co-sponsored program or promotion with another company and, as part of your involvement in the activity, collect and use your personal information.
Your personal information will only be shared with another company if you have opted in to receive information directly from that company. LuzCommerce encourages you to read the privacy notice of any such company before sharing personal information. If you do not want your personal information to be collected by or shared with a company other than LuzCommerce, you can always choose not to participate in such activity. If you do opt-in to communications from such a company, remember that you always have the right to opt-out and you would need to contact that company directly to do so.
LuzCommerce may disclose your personal information if it is required to do so by law or if, in LuzCommerce’s good faith judgment, such legal disclosure is reasonably necessary to comply with legal processes or respond to any claims.
In the event of a full or partial merger with, or acquisition of all or part of LuzCommerce by another company, the acquirer would have access to the information maintained by that LuzCommerce business, which could include personal information.
You are afforded rights in relation to your personal information under the Data Privacy Act of 2012, including the right to access, correction, and objection to the processing, including the right to lodge a complaint with the National Privacy Commission.
You have a right to request access to your personal information. You may send a request for access via the LuzCommerce website. Depending on the nature of the request, LuzCommerce may charge a reasonable fee for providing access to your personal information.
Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the website.
We may use the following types of cookies on LuzCommerce website:
LuzCommerce website also makes use of other tracking technologies including IP addresses, log files and web beacons, which also help us tailor LuzCommerce website to your personal needs.
An IP address is a number that is used by computers on the network to identify your computer every time you log on to the Internet. We may record IP Addresses for the following purposes: (i) troubleshoot technical concerns, (ii) maintain website safety and security (iii) better understand how our websites are utilized, and (iv) to better tailor content to your needs depending on the country you are in.
We (or a third party on our behalf) may collect information in the form of logs files that record website activity and gather statistics about a user’s browsing habits. These entries are generated anonymously, and help us gather (among other things) (i) a user’s browser type and operating system, (ii) information about a user’s session (such as the URL they came from, the date and time they visited our website, and which pages they’ve viewed on our website and for how long), and, (iii) other similar navigational or click-stream information (e.g. site traffic reporting and unique visitor counts).
We may use web beacons (or clear GIFs) on the LuzCommerce website. Web beacons (also known as “web bugs”) are small strings of code that provide a method of delivering a graphic image on a web page for the purpose of transferring information back to us. We use web beacon information for a variety of purposes, including information as to how a user responds to email campaigns (e.g. the time the email is opened, where the user links to from the email), site traffic reporting, unique visitor counts, advertising and email auditing and reporting, and personalization.
You should ensure that your computer setting reflects whether you are happy to accept cookies or not. You can set your browser to warn you before accepting cookies, or you can simply set it to refuse them. You do not need to have cookies on to use or navigate through many parts of LuzCommerce website although you may not have access to all the features on LuzCommerce website if you do so. See the ‘help’ button on your browser (e.g. Google Chrome, Firefox) for how you can do this. Remember that if you use different computers in different locations, you will need to ensure that each browser is adjusted to suit your cookie preferences.
As a web beacon forms part of a webpage, it is not possible to ‘opt-out’ but you can render them ineffective by opting out of the cookies they set.
In order to keep your personal information secure, LuzCommerce has implemented secure operating environments – LuzCommerce stores your information in secure operating environments and only accessible to LuzCommerce employees, agents, and contractors on a need-to-know basis. LuzCommerce also follows generally accepted industry standards in this respect.
Please note that this does do not apply to personal information you choose to share in public areas such as on community websites.
LuzCommerce will only retain your personal information for as long as it is necessary for the stated purpose, taking into account also our need to answer queries or resolve problems, provide improved and new services, and comply with legal requirements under applicable laws.
This means that we may retain your personal information for a period of 10 years after your last interaction with us. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner.